A Civil Transfer Policy
Written by: Dan Empfield
Date: Wed Nov 21 2012
This binary choice ó did or didnít the perpetrators cheat (Of course the racer did not cheat! But the conspirators certainly did break a rule and a contract agreement) ó ignores the larger question. The only analog vaguely approaching ours is the airline industry. Only here does one encounter the specter of paying $300, $600, $800 or $1500 for a good or service to be rendered months, even a year, in advance with questionable prospect of either a refund or the ability to redeem this equity for consideration in the secondary market.
The dirty secret in race production is this: Many race owners assume you arenít going to show up. Itís part of their business plan. They assume that something like 15 percent of you will fail to appear, and this allows them to oversell their races, just as the airlines oversell the seats on their planes. The difference is this: You usually have some sort of refund or transfer policy if itís a flight you canít make.
Further, if you donít show up for your race you lose everything. Not just the race entry, but the service fee the online registration engine charged you. You even lose the insurance you paid, if you paid for a one-day license. How can that be fair? How is it that you owe for a risk in which you never engaged?
This, too, has in the past been a profit center for certain race directors. In the past race organizers that I know have sent into USAT lists of starters, not entrants, so that the one-day fees of no-shows arenít paid to USAT. From the RDís perspective, USAT is not owed the money, since there was no risk to USAT that offsets the one-day fee paid by the athlete. From USATís point of view, this is insurance money, and it should be paid for its intended purpose. In any case, how is it the RDís money? One thing for sure: The athlete doesnít get that money back or, if he does, I haven't heard of it and it and it must be a rare occasion. In a race of 2000 people, if two-thirds pay one-day fees and 15 percent are no-shows, thatís a $2,400 line item.
This is one reason you donít see any transfer policy that even remotely credits customers in a way that parallels just about any other industry.
What bothers me a little is that weíre still not at a point where our customers are treated with dignity. What bothers me more is to see the customers themselves arguing over whether the practice of this property transfer is ďcheating.Ē Is it against the rules of various organizations? Yes. Is it the right way for people and their money to be treated? Not in my view. The lack of a transfer or refund policy is the sane focus of your ire.
This is not going to change until race organizations and registration engines arrive on the scene that offer customers this flexibility. A blind, first-come first-served, waiting list is the basis for a sane and fair transfer policy that is long past due.
Failing that, there should be a less draconian refund policy. Ironman Arizona ó where the high crime took place ó sold entries into the 2013 edition for $675 or $1350 (Foundation slot). Its refund policy is that you get $150 back until 60 days prior to the race. Not a $150 penalty. A $150 refund. Within 60 days of the race, nothing back.
In contrast, Challenge Penticton offers a full refund, ďfor 60 days after the date of registration purchase. After that, it is a full refund less $100 up until 30 days before race day.Ē
A fellow paid for an entry into an Ironman, then handed this entry to another, who raced in that Ironman. This is the subject of the forum thread alluded to above. According to the timer of that race, ďThe 2 culprit[s] have been identified and information sent to WTC and USAT. Results will be remove[d] and 1 year ban[s] are coming. Happy Ending.Ē
Really? Happy ending? Sure, itís the proper or appropriate ending considering the contract into which the registrant entered. A happy ending would be a civilized transfer policy.
Is there any reasonable set of dos and doníts that would serve to decrease deaths? In my view, yes. What can you, as an athlete, do to survive and prosper during the swim? What can you as an RD do? 8.13.12
After heated discussions about the recently announced compression sock ban for Kona, the WTC announced today that covering the calves at the Ironman World Championships would no longer be considered an infraction of a rule. 9.10.09